Mailforce Document Solutions streamlined quality system ensures the monitoring and regulation of service when it comes to receiving and processing materials on behalf of our clients.

The Plan — Do — Check — Act (PDCA) cycle forms the operating principle of the Mailforce Document Solutions management system.

Plan — Establish objectives and make plans

Do — Implement your plans

Check — Measure your results

Act — Correct and improve your plans, learn from your mistakes in order to achieve better results next time.

Our in process test, inspection and reconciliation methodology ensures a precision result when processing all types of direct marketing, campaign based and transactional mail undertakings.

Stringent client briefing, signoff and reconciliation processes are undertaken by Mailforce Document Solutions whereby quality and components are checked and verified at each production stage of a job. Quality checks are undertaken at identified risk points for programming, data formatting, laser imaging and mail processing.

Quality control audits are undertaken on jobs that pass through our system by trained audit personnel.

As an added security, a tailored quality plan can be developed for jobs that are particularly complex or deemed as ‘high risk’ - e.g. work governed by regulatory authorities, legal mailings, etc.

Our philosophy of continuous improvement means that we are constantly undertaking review of our processes and systems ensuring that the highest level of accuracy and efficiency is achieved.

Mailforce Document Solutions takes compliance obligations very seriously from internal client Service Level Agreements to Corporate Financial Audit and those required under Corporate Legislation. Mailforce has the following policies and/or compliance systems in place:

• Occupational Safety, Health and Wellness
• Environmental Policy Sustainability
  Sustainability, corporate social responsibility and social justice
• Mailforce Charter of Workplace Values